Technology and Customer Service...

We got a new flat screen tv for the office. It's supposed to be used for watching client logs, etc...

We rush ordered the TV from Philips, paying extra to get it there right away. Unfortunately, they sent it to the CEO's home rather than the office. We had to jump through four days of hoops to get UPS to send to the right address.

When we finally got it, we opened the box to find a beautiful TV, but no screws, mounting brackets, remote or power cable. We called the manufacturer. The remotes were back ordered, so we can't get that any time soon. They did have the rest. But they can't rush order it to us, because of company policy. We've already paid for that, but that doesn't matter. The power cord is different than the TV, I guess.

We complained and they said they could put it in expedited, which will get it up to 3-5 days. Of course, that would assume that they wrote our name right on the box. UPS couldn't deliver it (but somehow the post office was able to deliver the post card telling us that UPS couldn't deliver to us, even though the postcard had the same information on it). A quick phone call. They now had our company name and they're ready to go.

Three more days later, the problem is that there was no suite number. There's no suite in our address only a floor. Sure, the company name is listed in the lobby and by the elevators on our floor, but that's enough reason not to deliver our package.

Today, we finally got our package. Power cord, but still no remote. (Still on back order, I assume.)  Unfortunately, powering up the TV, we can't get past the initial set-up screen without a remote. Wouldn't it be nice if the idiot on support that we talked to initially let us know that at the same time she was arguing that we didn't need a power cord for the expensive TV that we just bought?)

So today's recommendations are not buying Philips or using UPS if you need something.